Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.
We accept VISA, MasterCard, American Express, Discover, Shop Pay, Afterpay and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Gift cards are valid for 1 year from purchase date.
Our website is only able to allow one code at a time. You may only be able to use just one code, whether that is a coupon code or store credit code. No two codes can be used at anytime. We do not have that function on our website.
We offer returns within 30 days of the date you received it via tracking information. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached. All products are subject to inspection once we receive them. Once received back, you will receive a store credit code via email to the email address provided on your order. Returns take 5-7 business days to process. If you do not receive your code within 7 business days, please contact us at firstname.lastname@example.org
ALL BODYSUITS, JEWELRY, HATS AND SALE ITEMS ARE FINAL SALE
The best way to change your order is to contact our support at email@example.com or simply give us a call at 724-510-1010 during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website. Standard shipping usually arrives 3-5 days from order date. Weather and other variables may impact shipping time. If your order is lost, please contact your local postal service and provide your tracking information.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact your local postal carrier first- if they are unable to provide you any information, please contact our support at firstname.lastname@example.org and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement. Photos and order number can be emailed to email@example.com
You will receive an email confirmation when your order is ready for pick up. Pick up orderes are usually fulfilled in 1-3 business days. If you need your item sooner, please email our support team at firstname.lastname@example.org.
There are currently two pick up locations:
- 229 Portersville Road Ellwood City, PA 16117
- 800 Main Street Volant, PA 15156
Please do not come to either location unless you have received an email that your order is ready for pick up.
To select your correct pick up location, please LEAVE A NOTE AT CHECKOUT. Pick up orders that do not have a note will go to the Ellwood City Location for pick up- you will be responsible for picking up your items.